Operated by Pragmatic IQ LLC
Effective Date: 06/23/2025 | Last Updated: April 2026
Welcome to InnovursAI ("Service," "we," "us," or "our"), operated by Pragmatic IQ LLC. These Commercial Terms and Conditions ("Terms") govern business use of our AI-powered business strategy platform.
By accessing or using the Service, you represent that you are acting on behalf of a business entity and agree to be bound by these Terms. These Terms are intended for business-to-business transactions only.
"Service" means InnovursAI's AI-powered business strategy tools, platform, and related services.
"Customer" or "you" means the business entity accessing or using the Service and any authorized users acting on its behalf.
"Authorized Users" means your employees, contractors, or agents authorized to use the Service under your account.
"Input" means any content, data, prompts, or information you or your Authorized Users provide to the Service.
"Output" means any content, recommendations, or results generated by the Service based on your Input.
"Content" means Input and Output collectively.
"Confidential Information" means non-public information disclosed by either party that is marked confidential or would reasonably be considered confidential.
"Usage Policies" means our acceptable use guidelines available at [link], incorporated by reference into these Terms.
The Service is intended solely for use by business entities. You represent and warrant that:
• You are a duly organized and validly existing business entity
• You are entering into these Terms for commercial or business purposes only
• You have full authority to bind your organization to these Terms
• All Authorized Users are at least 18 years old and authorized to act on your behalf
• You must provide accurate, complete business information when creating an account
• You are responsible for managing Authorized User access and permissions
• You must maintain the confidentiality of account credentials
• You are responsible for all activities under your account, including those of Authorized Users
• You must notify us immediately at Contact@Innovurs.com of any unauthorized access or security breach
Authentication Requirements:
The Service uses One-Time Passcode (OTP) multi-factor authentication to secure your account. You must maintain at least one valid communication channel (email or phone) for receiving OTPs. You are responsible for ensuring your contact information is current and accessible.
OTP Delivery Methods: You may choose to receive OTP passcodes via:
• Email: OTPs sent to your registered email address
• SMS Text Message: OTPs sent to your registered mobile phone number
Communication Preferences:
• You may change your preferred OTP delivery method at any time through your Account Profile settings
• We recommend maintaining both email and phone contact methods as backup options
• You are responsible for any carrier charges, data fees, or costs associated with receiving SMS messages
Your Responsibilities:
• Maintain accurate and current contact information for OTP delivery
• Ensure you have access to your chosen communication channel(s) when logging in
• Protect your mobile device and email account with appropriate security measures
• Do not share OTP codes with anyone, including individuals claiming to represent InnovursAI
You must designate at least one account administrator responsible for managing your account, Authorized Users, and compliance with these Terms.
2.5 Single-User Account Restriction
Unless Customer has purchased a multi-user subscription plan, each account is licensed for use by a single Authorized User only. Account credentials may not be shared, transferred, or used concurrently by multiple individuals. Customer is responsible for ensuring that account access is restricted to the designated single Authorized User. Unauthorized sharing of account access constitutes a material breach of these Terms and may result in immediate suspension without refund. Multi-user access, shared sessions, and role-based access controls are available exclusively under enterprise subscription tiers.
InnovursAI provides AI-powered business strategy tools, guidance, and personalized recommendations for businesses. The Service uses artificial intelligence and machine learning models to generate outputs based on your inputs.
We will use commercially reasonable efforts to make the Service available 24/7, except for:
• Planned maintenance (with advance notice when feasible)
• Emergency maintenance
• Force majeure events as defined in Section 17
We may modify, update, or discontinue features of the Service with reasonable notice. Material changes that substantially reduce functionality will be communicated at least 30 days in advance.
3.4 Pilot and Design Partner Arrangements
From time to time, Pragmatic IQ LLC may offer access to the Service under a pilot or design partner arrangement. Unless otherwise agreed in writing, pilot arrangements: (a) are governed by these Terms in full; (b) do not include multi-user access, shared sessions, or enterprise-tier capabilities unless explicitly specified; (c) may be converted to a standard or enterprise subscription at pricing determined by Pragmatic IQ LLC upon conclusion of the pilot period; (d) do not create any obligation on Pragmatic IQ LLC to maintain pilot pricing beyond the agreed pilot term.
The Service provides AI-powered strategic guidance and workflow automation to support business decision-making. All outputs are intended to inform and augment — not replace — the professional judgment of Customer and its advisors.
You acknowledge and agree that:
• AI Limitations: AI-generated outputs are probabilistic and may contain inaccuracies, omissions, biases, or errors
• Not Professional Advice: The Service does not provide legal, financial, accounting, tax, medical, or other licensed professional advice
• No Warranty of Accuracy: Outputs may be incomplete, outdated, or may not reflect current laws, regulations, or best practices
• Human Verification Required: You are solely responsible for evaluating, verifying, and independently confirming the accuracy, completeness, legality, and applicability of all Outputs before taking any action
• Business Judgment: All business decisions remain your responsibility and should involve appropriate human oversight and professional consultation
The Service is a decision-support platform, not a substitute for licensed professional counsel. Customers operating in regulated industries or making high-stakes decisions should engage qualified legal, financial, or domain-specific advisors. Pragmatic IQ LLC assumes no liability for decisions made without appropriate professional consultation.
If you operate in a regulated industry (healthcare, financial services, legal services, etc.), you are solely responsible for ensuring compliance with all applicable regulations, licensing requirements, and professional standards.
You retain all ownership rights in your Input. You represent and warrant that you have all necessary rights, licenses, and permissions to provide Input to the Service.
Subject to your compliance with these Terms and full payment of applicable fees, we assign to you all rights, title, and interest we may have in Output. However, Output may be similar to content generated for other customers, as AI models may produce similar results for similar inputs.
You grant us a non-exclusive, worldwide, royalty-free license to use your Input solely to:
• Provide, maintain, and improve the Service to you
• Generate Outputs for you
• Ensure security and prevent abuse
• Comply with applicable laws and enforce these Terms
We do not use your Content (Input or Output) to train our AI models or to benefit other customers. Your business data remains confidential and is processed solely to provide the Service to you.
• Active Accounts: We retain your Content for the duration of your subscription
• After Termination: We will delete or anonymize your Content within 90 days after account termination, except as required for legal compliance or dispute resolution
• Backup Systems: Content may persist in backup systems for up to an additional 90 days
You agree that you and your Authorized Users will:
• Use the Service in compliance with these Terms, our Usage Policies, and all applicable laws
• Not use the Service for any unlawful, fraudulent, or abusive purpose
• Implement appropriate security measures to protect account access
You may not, and may not permit Authorized Users to:
• Violate any applicable laws, regulations, or third-party rights
• Infringe intellectual property rights or misappropriate trade secrets
• Reverse engineer, decompile, or attempt to derive source code from the Service
• Use automated data extraction tools, including web scrapers or bots, without our prior written consent
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Distribute malware, viruses, or other harmful code
• Use the Service to develop competing AI products or services
• Remove, obscure, or alter any proprietary notices
• Resell, sublicense, or transfer access to the Service without our written consent
• Use the Service in ways that violate our Usage Policies
If you use the Service for applications with significant public welfare, safety, or social equity implications (including but not limited to: making employment decisions, determining creditworthiness, medical diagnosis, legal determinations, or safety-critical systems), you must:
• Implement mandatory human review and oversight before taking action based on Outputs
• Disclose to affected individuals that AI-generated content is being used
• Maintain appropriate professional standards and regulatory compliance
• Conduct independent verification of Output accuracy and appropriateness
• Maintain adequate insurance coverage for such activities
We strongly discourage use of the Service for fully automated high-risk decisions without substantial human oversight.
6.4 Competitive Use and Reverse Engineering Prohibition
Customer expressly agrees that it will not, directly or indirectly: (a) use the Service, its Outputs, workflows, methodologies, prompt structures, or any derivative thereof to design, develop, train, benchmark, or improve any competing artificial intelligence product, platform, or service; (b) disclose the functional architecture, prompt design, agent orchestration methods, or proprietary workflows of the Service to any third party engaged in AI product development; (c) engage any employee, contractor, or agent to analyze the Service for competitive intelligence purposes. Breach of this section shall constitute a material breach not subject to cure and shall entitle Pragmatic IQ LLC to seek immediate injunctive relief without bond in addition to all other available remedies.
The Service, including all software, algorithms, user interface design, documentation, and proprietary technology, is owned by Pragmatic IQ LLC and protected by U.S. and international intellectual property laws.
7.1(a) Trade Secret Designation
The Service's underlying prompt architecture, agent orchestration logic, LLM integration methodology, workflow design, and platform algorithms constitute trade secrets of Pragmatic IQ LLC under the Defend Trade Secrets Act (DTSA), 18 U.S.C. § 1836, and applicable state law. Customer acknowledges that unauthorized disclosure or use of these trade secrets would cause irreparable harm to Pragmatic IQ LLC for which monetary damages would be inadequate.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the subscription term solely for your internal business purposes.
Except as expressly permitted by these Terms, you may not:
• Copy, modify, or create derivative works of the Service
• Rent, lease, lend, sell, sublicense, or transfer the Service
• Use our trademarks, trade names, service marks, or logos without prior written permission
• Use the Service to provide services to third parties (service bureau use)
Customer acknowledges that any breach of the restrictions in this Section 7 would cause irreparable harm to Pragmatic IQ LLC for which monetary damages would be an inadequate remedy, and that Pragmatic IQ LLC shall be entitled to seek immediate equitable relief, including injunctive relief, in any court of competent jurisdiction without the requirement to post bond or prove actual damages.
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), we may use that Feedback without obligation or compensation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and commercialize Feedback.
The Service is available through various subscription plans detailed on our website and in your order documentation. Different plans may include different features, usage limits, and support levels.
• Billing: Fees are billed in advance on a monthly or annual basis as selected in your subscription
• Currency: All fees are in U.S. dollars unless otherwise specified in your order
• Payment Due: Payment is due upon invoice or at the beginning of each billing period
• Late Payment: We will provide written notice of any overdue amount. Fees not received within 15 days of such notice will result in suspension of access to the Service. Interest on overdue amounts accrues at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Taxes: Fees exclude all sales, use, value-added, and similar taxes
Subscriptions automatically renew for successive periods of the same duration unless either party provides written notice of non-renewal at least 30 days before the renewal date.
• Your Cancellation: You may cancel at any time by logging into your account, navigating to your Profile, and selecting Cancel Subscription. Cancellation is effective at the end of the then-current term.
• No Refunds: Fees are non-refundable except as follows: (i) if we materially breach these Terms and fail to cure within 30 days; (ii) if we discontinue the Service entirely (prorated refund for remaining term); (iii) as required by applicable law.
• No Partial Refunds: We do not provide refunds or credits for partial months or unused services.
We may increase subscription prices upon renewal with at least 60 days' written notice. The new pricing applies to the renewal term. If you do not accept the price increase, you may cancel before the renewal date.
Each party agrees to maintain the confidentiality of the other party's Confidential Information and use it only as necessary to fulfill obligations under these Terms.
Your Content (Input and Output) is your Confidential Information. We will:
• Use industry-standard security measures to protect your Content
• Not disclose your Content to third parties except as necessary to provide the Service or as required by law
• Ensure that employees and contractors with access to your Content are bound by confidentiality obligations
Platform Capabilities as Confidential Information: Customer agrees to treat the specific features, workflows, prompt behavior, AI response patterns, and functional capabilities of the Service as Confidential Information of Pragmatic IQ LLC, regardless of whether such information is marked confidential. Customer shall not disclose such information to any third party that develops, markets, or sells artificial intelligence software, platforms, or services.
Confidential Information does not include information that:
• Is or becomes publicly available through no breach of these Terms
• Was rightfully known prior to disclosure
• Is independently developed without use of Confidential Information
• Is rightfully received from a third party without restriction
If legally required to disclose Confidential Information, the receiving party will provide reasonable advance notice to allow the disclosing party to seek protective measures, except where prohibited by law.
Our collection, use, and protection of personal information is governed by our Privacy Policy available at www.innovurs.com/privacypolicy, incorporated by reference into these Terms.
We maintain compliance with applicable data protection laws and regulations, including:
• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) - USA
• Personal Data Protection Act (PDPA) - Singapore
• Personal Information Protection Law (PIPL) - China
• Other applicable regional data protection laws
You consent to the transfer and processing of data (including personal data) to the United States and other jurisdictions where we or our service providers operate. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, adequacy decisions where applicable, and other lawful transfer mechanisms as required.
We implement and maintain appropriate technical and organizational measures designed to protect your Content, including:
• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee security training
• Incident response procedures
In the event of a security incident that compromises your Content, we will notify you without unreasonable delay and provide information about the incident and our response.
For customers subject to GDPR or similar data protection laws, we will execute a Data Processing Agreement (DPA) that details our data processing obligations. Contact Contact@Innovurs.com to request a DPA.
By providing your email address and/or mobile phone number for OTP authentication, you consent to receive transactional messages (OTP codes, security alerts, account notifications) via your chosen communication channel(s), acknowledge that message and data rates may apply for SMS messages, and agree that these communications are necessary for account security and are not subject to opt-out (except by terminating your account).
You are responsible for:
• Ensuring you have legal authority to provide personal data to the Service
• Obtaining necessary consents from data subjects
• Complying with applicable data protection laws in your use of the Service
• Configuring access controls and security settings appropriately
• Maintaining current and accurate contact information for OTP delivery
• Any costs associated with receiving OTP messages (SMS carrier fees, data charges, etc.)
The Service may integrate with or link to third-party platforms, applications, or services ("Third-Party Services"). We do not control Third-Party Services and are not responsible for their availability, content, or practices.
Your use of Third-Party Services is governed by their own terms and privacy policies. You are responsible for reviewing and complying with those terms.
If you enable integrations with Third-Party Services, you authorize us to share necessary data with those services. We are not liable for how Third-Party Services use your data.
Each party represents and warrants that:
• It has full authority to enter into these Terms
• Its performance will not violate any applicable laws or agreements with third parties
• It will comply with all applicable laws in performing its obligations
You represent and warrant that:
• All information provided to us is accurate and complete
• You have all necessary rights to provide Input to the Service
• Your use of the Service will comply with these Terms and applicable laws
• You will implement appropriate human oversight for high-risk uses
We warrant that the Service will perform substantially in accordance with our published documentation under normal use. Your exclusive remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformance or, if we cannot, you may terminate and receive a prorated refund.
Except as expressly provided in Section 12.3, the Service is provided "as is" and "as available" without warranties of any kind.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:
• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy, reliability, completeness, or currentness of Outputs
• Warranties that the Service will be uninterrupted, secure, virus-free, or error-free
• Warranties that defects will be corrected
Customer acknowledges that:
• AI systems have inherent limitations and may produce unpredictable results
• Outputs may contain errors, biases, or inaccuracies regardless of input quality
• The Service cannot guarantee specific business outcomes or results
• AI models reflect patterns in training data and may not account for unique circumstances
• Outputs should not be acted upon without independent verification and appropriate human judgment
Pragmatic IQ LLC provides AI-powered business consulting and strategic guidance through the Service. While our consulting outputs are informed by extensive business expertise and AI-driven analysis, they do not constitute licensed professional advice in the fields of law, finance, accounting, tax, medicine, or other regulated disciplines. Customers should engage appropriately licensed professionals for matters requiring domain-specific regulatory compliance or licensed expertise. Pragmatic IQ LLC is not liable for outcomes arising from a Customer's reliance on Service outputs in lieu of qualified licensed counsel.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including:
• Lost profits, revenue, savings, or business opportunities
• Loss of data or business interruption
• Reputational harm
• Cost of substitute services
• Regulatory fines or penalties
• Legal fees or litigation costs
This exclusion applies even if a party has been advised of the possibility of such damages and regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms, the Service, or your use thereof will not exceed the amount you paid us in the 12 months immediately preceding the event giving rise to liability.
The limitations in Sections 14.1 and 14.2 do not apply to:
• Either party's indemnification obligations under Section 15
• Your payment obligations
• Liability arising from willful misconduct or gross negligence
• Liability that cannot be excluded or limited under applicable law
• Breaches of confidentiality obligations under Section 9
• Breaches of intellectual property obligations under Section 7, including trade secret misappropriation
You acknowledge that these limitations are an essential element of the agreement between the parties and that we would not provide the Service without these limitations.
You will indemnify, defend (at our option), and hold harmless Pragmatic IQ LLC, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
• Your use of the Service in violation of these Terms or applicable laws
• Your Input or any claim that your Input infringes or misappropriates third-party rights
• Your breach of any representations or warranties in these Terms
• Claims by your Authorized Users or third parties related to your use of the Service
• Your use of Outputs for high-risk applications without appropriate safeguards
• Any breach of Section 6.4 (Competitive Use) or Section 7.1(a) (Trade Secret Designation)
We will indemnify, defend (at your option), and hold you harmless from third-party claims that the Service itself infringes a valid U.S. patent, copyright, or trademark, provided that you promptly notify us in writing of the claim, you give us sole control of the defense and settlement, and you provide reasonable cooperation in the defense.
The indemnified party will promptly notify the indemnifying party in writing of any claim, allow the indemnifying party to control the defense and settlement, and reasonably cooperate in the defense. The indemnifying party will not settle any claim that imposes obligations on the indemnified party without the indemnified party's prior written consent.
These Terms begin when you first access the Service and continue until terminated as provided below.
• Your Termination: You may terminate by providing 30 days' written notice, effective at the end of your then-current subscription term
• Our Termination: We may terminate by providing 60 days' written notice
Either party may terminate immediately upon written notice if:
• The other party materially breaches these Terms and fails to cure within 30 days after receiving written notice
• The other party becomes insolvent, files for bankruptcy, or ceases business operations
We may immediately suspend or terminate your access without notice if:
• Your use poses a security risk or may adversely impact the Service or other customers
• You violate Section 6 (Acceptable Use) or Section 6.4 (Competitive Use and Reverse Engineering Prohibition)
• You fail to pay fees when due (after 15 days' notice)
• We are required to do so by law
Upon termination:
• Your right to access and use the Service immediately ceases
• You must cease using all Outputs
• You remain liable for all fees incurred through the end of the subscription term
• We will delete or anonymize your Content within 90 days (except as required for legal compliance)
The following provisions survive termination or expiration of these Terms regardless of the reason for termination: Sections 5.1, 6, 7, 9, 13, 14, 15, 16.5, and 17–22.
Neither party will be liable for any delay or failure to perform obligations under these Terms (except payment obligations) due to causes beyond its reasonable control, including natural disasters, pandemics, or acts of God; war, terrorism, riots, or civil unrest; government actions, embargoes, or sanctions; cyber-attacks targeting critical infrastructure; failures of telecommunications or internet infrastructure; or power outages or utility failures.
We may modify these Terms from time to time. Material changes will be communicated by email to the address associated with your account, in-app notifications, and posting notice on our website.
We will provide at least 30 days' notice before material changes take effect, except that changes required by law may be effective immediately, and changes that solely benefit you may be effective upon notice.
Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modifications, you may terminate your subscription before the effective date.
These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Initial Negotiation: Before initiating arbitration, the parties will attempt to resolve disputes through good-faith negotiation for 30 days.
Binding Arbitration: Any dispute not resolved through negotiation will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Virginia, USA (or remotely by mutual agreement). Each party will bear its own costs and fees, with arbitrator fees split equally. The arbitrator's decision is final and binding.
Exceptions: Either party may seek injunctive or equitable relief in court for intellectual property infringement, breach of confidentiality, trade secret misappropriation, or violations of Section 6 (Acceptable Use) and Section 6.4 (Competitive Use).
Class Action Waiver: Each party waives any right to bring claims as a class action, consolidated action, or representative action. Claims must be brought in each party's individual capacity.
The Service is subject to U.S. export control laws. You represent that you are not located in a country subject to U.S. embargo or listed on any U.S. government restricted parties list. You will comply with all applicable export laws and will not export or re-export any part of the Service in violation of such laws.
These Terms, together with your order documentation and our Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, proposals, and representations.
No amendment to these Terms is binding unless in writing and signed by both parties, except as provided in Section 18 (Changes to These Terms).
If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable. If it cannot be made enforceable, it will be severed, and the remaining provisions will remain in full force.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
All notices must be in writing and delivered by: (a) email to the address associated with your account (for notices to Customer); or (b) email to Contact@Innovurs.com and first-class mail to Pragmatic IQ LLC, Fredericksburg, VA (for notices to us). Legal notices must be sent to both email and mailing address to be effective. Notices are effective upon confirmed delivery.
We may monitor your use of the Service to ensure compliance with these Terms and our Usage Policies.
Upon reasonable advance notice (at least 30 days), we may audit your use of the Service to verify compliance with these Terms, including number of Authorized Users, compliance with usage limits, and adherence to licensing restrictions. Audits will occur no more than once per year and will be conducted during normal business hours in a manner that minimizes disruption.
If an audit reveals non-compliance, you must immediately cease the non-compliant activity and pay any underpaid fees plus interest at the rate specified in Section 8.2. If underpayment exceeds 5%, you must reimburse our reasonable audit costs.
Customers are responsible for conducting appropriate due diligence and risk assessment prior to integrating the Service into mission-critical workflows. Pragmatic IQ LLC recommends that customers in regulated industries or client-facing contexts maintain professional liability coverage commensurate with their use case. Pragmatic IQ LLC assumes no responsibility for losses arising from a Customer's failure to maintain adequate insurance coverage for its business activities.
For general inquiries: Contact@Innovurs.com
For data protection inquiries: Contact@Innovurs.com | Subject: Data Protection Request
For legal notices: Contact@Innovurs.com | Subject: Legal Notice | Pragmatic IQ LLC
Acknowledgment
By using the Service, you acknowledge that:
• You have read and understood these Terms
• You agree to be bound by these Terms
• You have authority to bind your organization to these Terms
• You understand the limitations of AI-generated content and will use appropriate human judgment
• You understand that the Service's proprietary features, prompt architecture, and workflows are trade secrets of Pragmatic IQ LLC and may not be disclosed to any third party engaged in AI product development
Last Updated: April 2026 | Pragmatic IQ LLC | Innovurs.AI